Shipping & Return

Shipping

We ship to any country in the world by Canada Post, Purolator and UPS.
All products ship within 5-7 business days.

All orders and shipments are confirmed by email for your convenience. You will receive an email confirmation when your package has shipped with tracking information.
Please be sure to check your email´s spam filter before contacting us as these automated messages can be erroneously flagged as spam.

All US packages are shipped and tracked by the Carrier *(Canada Post (CP), Purolator (P) or United Parcel Service (UPS) for your convenience.

International Shipping Notice: Express Mail International Purolator and UPS packages are tracked however cheaper international shipping methods are not. Use at your own risk! We will not be held responsible for internationally lost or missing packages.

Shipping costs are calculated based on zone rates set by the Canada Postal Service, Purolator or UPS.

Shipping to the US

KODE Garment offers several different shipping methods to meet your delivery needs. We calculate our shipping cost for each shipping method based on the type weight and quantity of items you order. Your shipping and handling charges are summarized at checkout and most packages in your order can be tracked via our carriers´ websites.

Your items may arrive in different shipments. Depending on the type, quantity and weight of items in your order, we may pack and ship them in different packages to ensure they arrive on time and undamaged. You will never be charged more for shipping and handling than what appears at checkout.

KODE Garment does its best to ensure your delivery arrives on time. However, delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. Large orders (100+ items), customs clearance, credit card authorization and verification, issues to designs or media may all delay delivery of your order.

Shipping to Rest of World including US Territories

We welcome all our customers from around the world. KODE Garment offers several different shipping methods to meet your delivery needs. We calculate our shipping cost for each shipping method based on the type and quantity of items you order. Your shipping and handling charges are summarized at checkout.

Duties and Taxes

Items shipped internationally may incur customs duties and import tax. Please note that additional charges for customs clearance may be collected and are the responsibility of the recipient.

KODE Garment will charge your credit card in Canadian dollars or U.S dollars. We recommend you check with your credit card company regarding any charges you may incur for currency conversion.

Your items may arrive in different shipments. Depending on the type, quantity and weight of items in your order, we may pack and ship them in different packages to ensure they arrive on time and undamaged. You will never be charged more for shipping and handling than what appears at checkout.

KODE Garment does its best to ensure your delivery arrives on time. However, delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. Large orders (100+ items), customs clearance, credit card authorization and verification, issues to designs or media may all delay delivery of your order.

Delivery

Orders are normally dispatched within 72 hours of the order being placed.

Delivery in Canada should take 5-7 business days. Kode is not responsible for any delays by the clients selected Courier or Canada Post.

Please allow 2-3 weeks for delivery for Europe and 3-4 weeks for the rest of the world.

Exchanges

Exchanges will only be accepted with a valid RMA number (return merchandise authorization #) Please contact us to discuss whether the goods qualify for an exchange. No exchanges will take place without a RMA (Return Authorization Number).


Refunds

If you are not satisfied with your t-shirt(s) or other products then please e-mail Filomena@kodegarment.com.

Refunds will only be accepted with a valid RMA number (return merchandise authorization #) Please contact us to discuss whether the goods qualify for an exchange. No exchanges will take place without a RMA (Return Authorization Number).

We will not refund the postage on any goods returned that are not faulty or sent out incorrectly by us.


Returns

Please contact us to discuss whether the goods qualify for a return RMA#.  T-shirts must be returned with an authorized RMA # within 30 days unworn & unwashed for a full refund or exchange.

Send any returns to:

Kode Garment Inc.
Attention: Credit Department
320 Harry Walker Pkwy Unit 17
Newmarket, Ontario,
Canada, L3Y 7B4